Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of drivervalue.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://drivervalue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely in love! Thank you! Love this product. It’s so simple - stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover - you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
I searched for a cost effective good product and received just that. The holder has powerful magnets holding my phone using a thick cell phone case. I was amazed how well it holds my phone. I am purchasing more as gifts. I know my family and friends will enjoy and use it.
I was not sure how well these were going to work, but they turned out to be amazing. I placed one on the dash of my 2020 Silverado, right underneath the climate control knob and it looks as if it was part of the dash and not an add-on. It hold my iPhone 11 Pro and my wife’s iPhone 8+ without any issues and the best part is that the phones look as if they are also part of the dash. The phones simply blend into the car and since the car has Car Play, I don’t ever need to hold or look at my phone at all during my drives. I ordered one more set for my parents. Very happy with my purchase.
These things are amazing! My job consists of driving a fuel truck and also a van when I’m doing servicE (both of which are bumpy rides) and these hold my phone no matter what. I ordered extra for my other trucks.
High quality product. Holder is great and arrived in time!
top Magnetic Car Phone Holder. superior quality and service!
Even if it's not the cheapest Magnetic Car Phone Holder online, I recommend buying anyway. The quality is astonishing!
quick delivery, excellent quality, best seller I worked with!
It's a brand new Magnetic Phone Holder, and for such a cost I couldn't resist
Bought on sale, never regretted the purchase
bought by a friend's reccommendation, it's just like i expected!
this store asks the lowest price for Magnetic Car Phone Holder in the universe. had a fun time talking to the seller
With or without any discount, Magnetic Car Phone Holder is a top quality must-have